Residence Hall
IT Services

Stamford ITS Provides First Level support the technology at the 900 Washington Residence Hall.  This support includes both the TV and network infrastructure.  If Stamford ITS is unable to assist you we will route you request to the correct team at Storrs.

For residents of The Lillian and Prospect, you need to contact Altice for support.

Wired Network Connections

Each unit will have one to three wall mounted Cisco Wireless Access Points (Photo to the right).  Most of the time on is in the common area, and the other on is in one of the bedrooms.  Loft units may have a 3rd access point in the loft.

To connect to the wired network, you can attach an ethernet cable from your device to one of the 4 ports on the bottom of the access point.  Devices connected via wired connection do not need to be registered.

Wireless Network Connections

If you device does not support a wired connection, or is in a location that is inconvenient to hook it up to an access point, you can use our wireless network.  Laptops and desktops should be connected to UConn_Secure using you NetID and password.  For other devices, such as Smart TVs and gaming systems, they need to be registered.  You will need to provide the devices wireless MAC address in order for us to register it, to speed up the process please ensure that you are providing the wireless MAC address and NOT the wired one.  Once you submit the request form, our goal is to get your device registered as fast a possible but it may take up to three business days.  Please note that we are unable to accept the older paper registration forms.

Photo of Cisco AP goes here

Printes

Due to security reasons, personal printers are not able to be connected to the UConn network.  Students with printers in there dorm rooms should connect them to there computer using a USB cable.  If they do not have a USB cable, stamford ITS has some available that can be picked up at the help desk.

900 Washington has University provided TV service

Chanel Lineup

For the channel lineup please visit this site and scroll down to Stamford Channel Lineup.

Connecting a TV

  1. Connect to TV to one of the coaxial jacks in the apartment.  You will need to provide your own coax cable.
  2. Turn on the TV and go into the menu to auto program in order to configure it for UConn's cable service
    1. This process sometimes takes upwards of half and hour
    2. You may need to redo this if there is a power outage or the TV is unplugged
  3. If your TV is unable to pick up all channels, you may need a cable box.  Students can borrow cable boxes for the semester or year by filling out this form.
    1. You are still responsible for providing your own coax cable
    2. Cable boxes will be due back on finals week to the Stamford Campus Help Desk.
    3. You must fill out the form online.  Older paper versions are not accepted.
  4. For issues please see the FAQ below which has been borrowed form Storrs TV services and modified for Stamford.

How do I program my digital TV to receive all the HuskyVision channels?

It is important to perform a channel scan on your TV to ensure you are viewing all the available analog and digital channels.  Exact details on how to auto program or auto tune digital TV's will vary from manufacturer to manufacturer and from model to model.  For best results, refer to the owner’s manual.  Depending on the model of your TV, it may take between 20-45 minutes to complete the channel scan.

Using the TV's remote control, follow these general steps:

Step 1: Press the “Power” button to turn on the TV

Step 2: Press the “Menu” Button

Step 3: Select “Set-Up”

Step 4: Select “Antenna” then “Cable”

Step 5: Select “Auto Program/Auto Tune/Channel scan” then “OK”

How to address common reception issues?

The following issues are typically a result of a system wide issue, in-room cabling issue, the television, or connected devices:  no picture on one or all channels, no color, buzzing sounds, dark or rolling pictures, stations on wrong channels, vertical bars, snowy pictures, etc.

First, check to see if a student in another room is experiencing the same issue.  If not, try to connect your television to another TV jack where good service has been established.  If a student in another room is experiencing the same issue, or the problem is associated with your TV jack, please call the Technology Support Center at 860-486-4357 or submit a request through ServiceIT.

Second, disconnect any other devices attached to your television, such as digital receivers, DVD player, Xboxes, etc., so that the coaxial cable is connected directly from the television to the TV jack.  If this addresses the issue, then reconnect the devices to isolate the device creating the issue.  If you have an external Blu-Ray player or game console, make sure the accessory console and the television are both set to the same channel (3 or 4).

Last, adjust the fine-tuning setting on your television.  Check your television’s user guide for more information.

Dark picture?  Slowly adjust your TV's brightness and/or contrast control.

Rolling picture?  Slowly adjust your TV's vertical hold.

Picture leans to side?  Try adjusting the horizontal hold.

How do I make my analog TV work on the new HuskyVision digital cable system?

If you have an older analog television, your television may not receive the signal without use of a digital-to-analog (D-A) converter box.  You can request to borrow one from Stamford ITS. 

Why does my digital TV show channels with decimals or dashes?

On a digital cable television system, the “physical” channel numbers have decimals or dashes.  However, some systems are designed to also provide “virtual” channel numbers (VCNs) that present the channel as a digit whole number.  Unfortunately, different model digital TVs have different types of channel tuners and not all tuners can pick up the VCNs.

If you have a digital HDTV that will not recognize the whole number virtual channel after a channel scan, be sure to check the settings in the set-up menu – including setting the clock if your TV has one.  If this does not work, your TV tuner is probably not capable of presenting the virtual channels and you have the following options:

  1. Do nothing and use the physical channel numbers.  You can tune to sub-channels just as you would tune to a normal channel.
  2. Purchase a newer model HDTV with an NTSC Clear QAM tuner that you know can recognize whole number virtual channels, or borrow a cable box form Stamford ITS.